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STORE POLICIES

🐾 Happy Wags – Store Policy

 

Welcome to Happy Wags! We’re committed to providing top-quality pet products and a smooth, secure shopping experience that will leave you satisfied with the products we provide. Please review our store policies below.

📦 Shipping Policy

 

- Processing Time: Orders are processed within 1–2 business days.

- Shipping Time: Standard delivery within 3-5 business days depending on your location.

- Shipping Fees: Flat rate of $15.00 or free shipping on orders over $100.00.

🔁 Return & Refund Policy

 

- Eligibility: Returns accepted within 14 days of delivery for unused, unopened items in original packaging. Items will be inspected upon arrival back to us for approval of your refund.​

- Exclusions: Perishable goods (e.g., food, treats), and custom items are non-returnable unless approved. Please contact us if this is the case.​

- Return Process: Contact us at [email@example.com] with your order number and reason for return.​

- We will provide a return authorization and shipping label if applicable.​

- Refunds: Processed within 5–7 business days after we receive and inspect the item.

💳 Payment & Security

 

- Accepted Methods: Visa, MasterCard, American Express, PayPal, and Afterpay.

- Security: All payments are processed securely through encrypted gateways. We do not store your payment information.

📧 Customer Support

 

Email: happywags25@outlook.com OR fill in our contact form

Hours: Monday–Friday, 9:00 AM – 5:00 PM (Local Time)

Please note we hold the right to not respond to enquiries made outside of the above hours.

Free shipping on all orders over $100

Quality customer service

Secure payments

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© 2025 by Happy Wags

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