Store Policies
We care about your experience as much as we care about your pets.
🐾 Store Policy
Welcome to Happy Wags! We’re committed to providing top-quality pet products and a smooth, secure shopping experience that will leave you satisfied with the products we provide. Please review our store policies below.
📦 Shipping Policy
Processing Time:
Orders are processed within 1–2 business days.
Shipping Time:
Standard delivery within 3-5 business days depending on your location.
Shipping Fees:
Flat rate of $15.00 or free shipping on orders over $100.00.
🔁 Return & Refund Policy
Eligibility:
:
Returns accepted within 14 days of delivery for unused, unopened items in original packaging. Items will be inspected upon arrival back to us for approval of your refund.
Exclusions:
Perishable goods (e.g., food, treats), and custom items are non-returnable unless approved. Please contact us if this is the case.
Return Process:
Contact us with your order number and reason for return.
We will provide a return authorization and shipping label if applicable.
Refunds:
Processed within 5–7 business days after we receive and inspect the item.
💳 Payment & Security
Accepted Methods:
Visa, MasterCard, American Express, PayPal, and Afterpay.
Security:
All payments are processed securely through encrypted gateways. We do not store your payment information.
📧 Customer Support
Email:
happywags25@outlook.com OR fill in our contact form
Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Local Time)
Please note we hold the right to not respond to enquiries made outside of the above hours.
Join the Happy Wags Club
Join our club for exclusive specials offers and tips!
FREE SHIPPING ON ALL ORDERS OVER $100