STORE POLICIES
🐾 Happy Wags – Store Policy
Welcome to Happy Wags! We’re committed to providing top-quality pet products and a smooth, secure shopping experience that will leave you satisfied with the products we provide. Please review our store policies below.
📦 Shipping Policy
- Processing Time: Orders are processed within 1–2 business days.
- Shipping Time: Standard delivery within 3-5 business days depending on your location.
- Shipping Fees: Flat rate of $15.00 or free shipping on orders over $100.00.
🔁 Return & Refund Policy
- Eligibility: Returns accepted within 14 days of delivery for unused, unopened items in original packaging. Items will be inspected upon arrival back to us for approval of your refund.
- Exclusions: Perishable goods (e.g., food, treats), and custom items are non-returnable unless approved. Please contact us if this is the case.
- Return Process: Contact us at [email@example.com] with your order number and reason for return.
- We will provide a return authorization and shipping label if applicable.
- Refunds: Processed within 5–7 business days after we receive and inspect the item.
💳 Payment & Security
- Accepted Methods: Visa, MasterCard, American Express, PayPal, and Afterpay.
- Security: All payments are processed securely through encrypted gateways. We do not store your payment information.
📧 Customer Support
Email: happywags25@outlook.com OR fill in our contact form
Hours: Monday–Friday, 9:00 AM – 5:00 PM (Local Time)
Please note we hold the right to not respond to enquiries made outside of the above hours.